Skip to content

Wrong Number, Red Faces

February 4th, 2006

Dr Petra

I don’t know how often you use telephone banking, but this week for one company the “b” in banking was replaced by a “w”.

The Royal Bank of Scotland circulated hundreds of leaflets advertising a telephone information line for financial information. Unfortunately they misprinted the ‘phone number and so rather than hearing about credit cards, callers were connected to a kinky phone sex line.

Instead of fiscal information, callers were promised the ‘best phone sex ever’. The error was discovered after customers redialled, only to hear the same naughty message.

The bank has now apologised to customers and is rectifying the mistake. Whilst I’m sure some customers were shocked and offended, I also wonder just how many people redialled a few times just to check what they were hearing? ;-)

Comments are closed.